Recently I decided to buy a new fitness tracker since my Fitbit Charge had seen better days (literally had the band tearing off of it), and I was very interested in the new Fitbit Blaze. This tracker is relatively new and I thought the fact that they added hiking and cycling as an exercise on the tracker was awesome.
When we went to look for the trackers we stopped at various sporting goods and electronics stores and were a little dissapointed to not find anywhere with one on display so that I could check out the size of the face on the tracker and to see how the band felt. Personally I think both of these were very important for something that you intend to leave on your wrist basically 24/7. Eventually we started having to track people down to ask if they had a display model so that we could check out the trackers because we wanted to buy one. When I say track them down I mean this literally in some of the stores which is very frustrating. In every store we went we were told that the trackers where too new and that there was none that we could check out, and ultimately we would end up leaving and going somewhere else since I wasn’t going to dish out the money to buy one without seeing anything except for the box.
Lastly, we ended up going to REI to give it one final try. Immediately upon getting to the store one of their sales reps came up to see if we needed help and we told him we were initially just looking. Once again they didn’t have the tracker on display, but after a few minutes we asked their rep if they had a display unit or one we could try on. He gladly told us that they didn’t have a display unit so he would open one up so that we could check it out. This was awesome since how it fit was our final selling point although he was also knowledgeable about the product which was also a nice change compared to similar stores. Once we decided we wanted to go with two of the Blazes he also checked and made sure there was a small in black for my wife since they were sold out in the front (with great customer service I’m not surprised).
Ultimately this was a great experience and makes me question why I hadn’t just gone to REI from the beginning. Their customer service was very friendly and knowledgeable which made the entire process of buying from them enjoyable. I’ve had one of their memberships for a while now which has its own benefits, but with customer service experiences like this I will gladly be returning to this location for many more purchases. Thanks for reading and although this post isn’t as outdoors related as most I feel that when there is a store that does such a great job at selling outdoors gear it should be mentioned so everyone can benefit from a good experience when getting new gear. I’m still testing out this new tracker and am excited to test the hiking feature so check back soon for a review of the tracker itself.